Healthcare

    HIPAA Compliance

    LiveDocument is part of the Upscope family of products. As part of that family, LiveDocument inherits Upscope's strict HIPAA compliance program, helping healthcare organizations share sensitive documents securely.

    Secure data centers

    Hosted in AWS data centers, with the option to limit hosting to US-only locations.

    Encrypted in transit & at rest

    Every document and video walkthrough is protected with SSL/TLS encryption, in storage and on the move.

    Link expiration & access control

    Set shared links to expire automatically, so a document isn't accessible indefinitely.

    Immutable audit logs

    Every view, download, and team action is logged with a tamper-evident hash.

    Role-based access

    Granular permissions so only the right people on your team can send, edit, or manage a document.

    Minimal data retention

    We store minimal metadata about viewers, with automatic deletion after a defined retention period.

    Business Associate Agreements (BAAs)

    As part of the Upscope family, LiveDocument can provide a signed Business Associate Agreement for healthcare organizations that need one. Our BAAs establish clear responsibilities for protecting patient health information shared through LiveDocument.

    Request a BAA

    Healthcare-focused security

    • Viewers only ever see the specific document and walkthrough you share with them — never your other files or folders.
    • No software, plugin, or app install required to view a shared document — everything runs in the browser.
    • Links can be set to expire, so sensitive patient documents aren't accessible indefinitely.
    • Minimal metadata is stored about viewers, with automatic deletion after a defined retention period.
    • Granular control over what document data and engagement analytics are shared with your team.

    Additional certifications

    Through the Upscope family, LiveDocument is also backed by SOC 2 Type II certification, ISO 27001 certification, and GDPR compliance.

    Read our GDPR compliance page

    Contact the compliance team

    Have a question about HIPAA compliance or need a BAA? Upscope's compliance team supports LiveDocument as part of the Upscope family — reach out any time.

    team@upscope.com